The Job

Senior Support Engineer

Technology, Data & Digital · IT Infrastructure & Security · IT Support

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In short

Senior Support Engineer position in Noida, Uttar Pradesh, India. The role focuses on resolving client-raised tickets within defined time, cost, and quality standards to enhance customer satisfaction. Responsibilities include troubleshooting, training new joinees, knowledge transition, and documenting processes.

Responsibilities

  • Troubleshoot and resolve tickets raised by clients.
  • Undertake training programs for new joinees.
  • Perform knowledge transition during project enhancements.
  • Document all defined processes and methods for ticket resolution and troubleshooting.
  • Update self on latest technologies and related areas.

Benefits

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#support#technical support#client support#troubleshooting#training#knowledge transition#documentation#technology
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Company

HCLTech

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Noida, India

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