The Job

Senior Support Engineer

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support

Gå med för uppdateringar

I korthet

The Senior Support Engineer will be responsible for resolving client-raised tickets within defined time, cost, and quality standards to enhance customer satisfaction. Key duties include troubleshooting, training new joiners, knowledge transition, documentation of processes, and staying updated with new technologies.

Ansvarsområden

  • Troubleshoot and resolve tickets raised by clients.
  • Undertake training programs for new joiners.
  • Perform knowledge transition during project enhancements.
  • Document all defined processes and methods for ticket resolution and troubleshooting.
  • Update self on latest technologies and related areas.

Krav

  • PLM & PDM Applications experience.
#PLM#PDM#Applications#Support#Engineering#Customer Satisfaction#Training#Knowledge Transition#Documentation#Technology
HCLTech Logo

Företag

HCLTech

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Bengaluru, India

Sökande

Ansök tidigt