The Job

Senior Support Engineer

Technology, Data & Digital · IT Infrastructure & Security · IT Support

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In short

The Senior Support Engineer will be responsible for resolving client-raised tickets within defined time, cost, and quality standards to enhance customer satisfaction. Key duties include troubleshooting, training new joiners, knowledge transition, documentation of processes, and staying updated with new technologies.

Responsibilities

  • Troubleshoot and resolve tickets raised by clients.
  • Undertake training programs for new joiners.
  • Perform knowledge transition during project enhancements.
  • Document all defined processes and methods for ticket resolution and troubleshooting.
  • Update self on latest technologies and related areas.

Requirements

  • PLM & PDM Applications experience.
#PLM#PDM#Applications#Support#Engineering#Customer Satisfaction#Training#Knowledge Transition#Documentation#Technology
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Company

HCLTech

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Bengaluru, India

Applicants

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