Senior Repair Network Operations Program Manager

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering · Inköp

I korthet

The Senior Repair Network Operations Program Manager will manage the operational and financial health of Microsoft's global repair network for devices like Surface and Xbox. This role involves forecasting, financial governance, purchase order management, invoicing, and performance reporting, working closely with finance, procurement, operations, and external partners.

Ansvarsområden

Develop and manage repair and service volume forecasts across Microsoft's partner repair network.
Translate forecasts into funding requirements in partnership with finance.
Manage outsourced services team to establish and maintain purchase orders aligned with forecasted demand and contractual commitments.
Monitor budget performance validation and identify risks, variances, and opportunities.
Validate billing accuracy, resolve discrepancies, and ensure timely invoice processing and payment.
Track partner spending against forecast, budget, and contractual commitments.
Provide visibility into network financial performance through recurring business reviews.
Define, measure, and report operational KPIs across the partner repair ecosystem.
Develop executive-ready scorecards and performance dashboards leveraging Power BI, Excel, and other reporting tools.
Analyze trends and identify root causes impacting repair volume, turnaround time, quality, cost, and customer satisfaction.
Drive corrective actions with internal stakeholders and external partners.
Lead recurring operational reviews with partners and internal stakeholders.
Identify opportunities to automate reporting, improve data quality, and simplify operational workflows.
Drive cross-functional alignment between Finance, Procurement, Supply Chain, Operations, and Partner teams.

Krav

Master's Degree in Supply Chain Management, Business, Engineering, or related field AND 3+ years experience in end-to-end supply chain processes (e.g., planning, sourcing, logistics, fulfillment) and working across functions to deliver program outcomes
OR Bachelor's Degree in Supply Chain Management, Business, Engineering, or related field AND 4+ years experience in end-to-end supply chain processes (e.g., planning, sourcing, logistics, fulfillment) and working across functions to deliver program outcomes OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Önskade kvalifikationer

Bachelor's Degree in Business, Finance, Operations, Supply Chain, or related field and 6+ years experience in program management, business operations, finance, supply chain, or partner management.
Experience managing budgets, forecasts, financial reporting, or operational business reviews.
Experience working with vendors, suppliers, or service partners.
Experience analyzing data and developing executive-level reports and dashboards.
Demonstrated ability to manage complex cross-functional initiatives across multiple organizations.
Experience in repair operations, service delivery, reverse logistics, or supply chain management.
Experience with purchase order management, invoice reconciliation, and financial controls.
Advanced Excel, Power BI, and data analytics skills.
Experience working with global partner networks and outsourced service providers.
Ability to influence stakeholders and drive decisions through data and business insights.

Förmåner

The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year.
The base pay range for this role in San Francisco Bay area and New York City metropolitan area is USD $125,000 - $206,400 per year.
Certain roles may be eligible for benefits and other compensation.

Färdigheter

Power BIExcel

#Supply Chain#Program Management#Operations#Finance#Procurement#Partner Management#Repair Operations#Logistics#Fulfillment

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