Senior Program Manager

Logistik, försäljning och verksamhet · Programledning

I korthet

We are looking for an experienced Program Manager to lead multiple projects and strategic initiatives. Responsibilities include end-to-end program delivery, stakeholder management, financial oversight, and risk mitigation, requiring strong leadership and execution skills to manage cross-functional and geographically distributed teams.

Ansvarsområden

Own end-to-end service delivery for assigned accounts/programs.
Ensure compliance with agreed SLAs, KPIs, OLAs, and contractual commitments.
Lead incident, problem, change, and service request management processes.
Conduct regular service reviews and governance meetings with customers and stakeholders.
Track service performance, identify improvement opportunities, and drive corrective actions.
Manage customer escalations and ensure timely resolution.
Drive operational excellence, automation, and continuous service improvement initiatives.
Collaborate with project teams, support teams, vendors, and business stakeholders.
Manage service risks, dependencies, and mitigation plans.
Ensure adherence to ITIL processes, quality standards, and organizational policies.
Oversee resource planning, utilization, knowledge management, and team development.
Support contract management, renewals, and account growth opportunities.
Prepare and present operational dashboards, service reports, and executive summaries.

Krav

Bachelor's degree in Engineering, Information Technology, Computer Science, or related field.
10+ years of IT industry experience with 3+ years in Service Delivery Management.
Experience managing Application Support, Infrastructure, ERP, Cloud, or Managed Services engagements.
Strong understanding of ITIL processes and service management frameworks.
Proven experience in customer-facing roles and stakeholder management.
Experience managing geographically distributed teams.

Förmåner

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Färdigheter

ITILCloudERPApplication SupportInfrastructureManaged Services

#Program Management#ITIL#Service Delivery#Stakeholder Management#Risk Mitigation#Resource Planning#Cross-functional Teams#Geographically Distributed Teams#Application Support#Infrastructure#ERP#Cloud#Managed Services

Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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