Senior Operations Manager - Iloilo, Philippines

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Försäljningsledning

I korthet

Transcom is seeking a Senior Operations Manager in Iloilo, Philippines to lead profit and growth through employee performance, service delivery, and client interaction. This role involves managing financial targets, developing teams, and ensuring client satisfaction.

Ansvarsområden

Manage profit and growth of the business area.
Deliver accurate data for forecasting and develop realistic budgets.
Ensure consistent financial follow-up.
Define recruitment needs and lead Team Leader development and training.
Set and follow up on quality and quantity targets for clients/projects.
Promote teamwork and maintain high employee satisfaction and low attrition.
Develop and maintain effective performance management.
Lead by example and maintain a sound plan of corporate organization.
Proactively respond to variances in targets and service levels.
Prepare for and support commercial negotiations.
Ensure profitability is calculated accurately and all costs are accounted for.
Plan and implement expansions and new businesses.
Drive negotiations to cover risks and profit objectives.
Ensure revenue streams cover committed costs.
Build relationships with clients and evaluate growth opportunities.
Grow revenue from existing clients and secure new business.
Ensure client satisfaction through continuous business improvements.
Seek to increase client revenue and develop partnerships.
Align with client's marketing strategy and understand their culture, legislation, and market trends.
Proactively promote Transcom objectives and implement standard procedures.
Create an open and energetic culture within the business unit.
Set objectives for all team members in line with Transcom and business objectives.
Ensure high morale and loyalty to TWW.
Provide feedback to Corporate Governance on improving standards and processes.
Continuously review procedures and implement improvements.
Ensure demand forecasting is accurate and resources match demand effectively.
Promote synergistic teamwork with the Business Support Team.
Attend internal meetings and communicate directly with Team Leaders.
Pursue communication with allocated Clients.

Krav

University degree or equivalent higher qualification.
Experience leading an operations team specific to customer service (Telco and Sales).
Keen eye for detail and ability to understand trends from data.
Proficient in Root Cause Analysis (RCA).
Experience working in a performance-driven environment.
Proficient in dealing with clients, understanding client needs.
Familiarity or exposure to managing teams.
Effective time management skills with a focus on clear objectives and priorities.
Excellent communication skills.

Önskade kvalifikationer

Deep understanding of price structure and profitability goals.
Understanding of TWW risks and profit objectives.
Strategic alliance with client’s marketing strategy.
Knowledge of clients’ culture, legislation regulations, and market trends.
Implement TWW standard practices.

Förmåner

Day 1 HMO
Meal & Transportation Allowance
Rice Subsidy
Clothing Allowance
24/7 Teleconsult
Free Psychologist Consultation
In-house & Online Pharmacy
Scholarship Program
Retirement Fund
Free Meal & Medicine (through Transcom’s Tap Card Rewards)
Loyalty Incentives
Accidental & Life Insurance
Free Shuttle Service

Färdigheter

RCAcommunication

#Operations Leadership#Client Interaction#Performance Management#Financial Follow-up#Team Leader Development#Client Negotiation#Revenue Growth#Client Satisfaction#Demand Forecasting#HR

Om Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

Se alla lediga jobb hos Transcom Läs mer om Transcom Webbplats