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Senior Field Service Engineer

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Alfa Laval is looking for a Senior Field Service Engineer in Cochin to provide on-site and remote technical support for marine-based products and systems. The role involves executing services, troubleshooting, installations, maintenance, and providing technical documentation and training to customers, requiring extensive travel and a strong mechanical and electrical background.

Ansvarsområden

  • Execute services and provide technical support to customers, including advanced maintenance, installations, repairs, condition assessments, and basic troubleshooting at customer sites.
  • Investigate and resolve technical problems on specific products, modules, and systems utilizing deep product knowledge at customer sites.
  • Train customers or other Field Service Engineers on basic product features.
  • Supervise other Field Service Engineers or external Service Providers during the execution of basic service jobs.
  • Prepare for assigned service jobs according to the FSE Handbook.
  • Follow up on actions and commitments made to customers.
  • Write service reports on site and obtain the customer’s signature.
  • Update service execution IT systems with relevant information.
  • Report unsafe practices and other safety incidents according to local reporting procedures.
  • Capture Installed Base data on site and communicate sales leads to the sales organization.
  • Provide proactive recommendations to customers related to the service portfolio.
  • Execute services in Service Centers as required.
  • Hands-on technical experience with shipboard machinery (e.g., High Speed Separator, PHE, FWG, etc.).

Krav

  • Min. qualification: engineer graduate or diploma.
  • Willing to travel extensively (75–80%).
  • Valid four-wheeler driving license.
  • Strong mechanical and electrical knowledge.
  • Ability to read technical drawings.
  • 5–7 years in service/manufacturing/EPC/engineering sectors.
  • Excellent communication, customer focus, and teamwork.
  • Commitment to safe work practices.

Önskade kvalifikationer

  • Experience with shipboard machinery (e.g., High Speed Separator, PHE, FWG, etc.).
  • Pymetrics assessments will be applied upon application.

Förmåner

  • Work in an open, collaborative environment.
  • Build a global network and learn from diverse teams.
  • Make a real impact on Alfa Laval’s success.
  • Continuous learning and development opportunities.
#Field Service#Cochin#Engineering#Technical Support#Marine Machinery
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Företag

Alfa Laval

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Kochi, India

Kvalifikation

Grundnivå, Yrkeshögskola

Sökande

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