Senior Field Service Engineer
Technology, Data & Digital · Software & Web Development · Software Engineering · Web Development
In short
Alfa Laval is looking for a Senior Field Service Engineer in Cochin to provide on-site and remote technical support for marine-based products and systems. The role involves executing services, troubleshooting, installations, maintenance, and providing technical documentation and training to customers, requiring extensive travel and a strong mechanical and electrical background.
Responsibilities
- Execute services and provide technical support to customers, including advanced maintenance, installations, repairs, condition assessments, and basic troubleshooting at customer sites.
- Investigate and resolve technical problems on specific products, modules, and systems utilizing deep product knowledge at customer sites.
- Train customers or other Field Service Engineers on basic product features.
- Supervise other Field Service Engineers or external Service Providers during the execution of basic service jobs.
- Prepare for assigned service jobs according to the FSE Handbook.
- Follow up on actions and commitments made to customers.
- Write service reports on site and obtain the customer’s signature.
- Update service execution IT systems with relevant information.
- Report unsafe practices and other safety incidents according to local reporting procedures.
- Capture Installed Base data on site and communicate sales leads to the sales organization.
- Provide proactive recommendations to customers related to the service portfolio.
- Execute services in Service Centers as required.
- Hands-on technical experience with shipboard machinery (e.g., High Speed Separator, PHE, FWG, etc.).
Requirements
- Min. qualification: engineer graduate or diploma.
- Willing to travel extensively (75–80%).
- Valid four-wheeler driving license.
- Strong mechanical and electrical knowledge.
- Ability to read technical drawings.
- 5–7 years in service/manufacturing/EPC/engineering sectors.
- Excellent communication, customer focus, and teamwork.
- Commitment to safe work practices.
Desired Qualifications
- Experience with shipboard machinery (e.g., High Speed Separator, PHE, FWG, etc.).
- Pymetrics assessments will be applied upon application.
Benefits
- Work in an open, collaborative environment.
- Build a global network and learn from diverse teams.
- Make a real impact on Alfa Laval’s success.
- Continuous learning and development opportunities.
#Field Service#Cochin#Engineering#Technical Support#Marine Machinery
Company
Alfa Laval
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Kochi, India
Qualification
Undergraduate, Diploma
Applicants
Be an early applicant