The Job

Senior Developer

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · IT-support

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I korthet

Senior Developer needed in Madurai, Tamil Nadu, to provide support for SharePoint Online and on-premises environments. Key responsibilities include incident management, platform troubleshooting, and maintaining high availability using tools like ServiceNow, Dynatrace, and JIRA.

Ansvarsområden

  • Provide support for SharePoint Online and on-premises environments, ensuring high availability.
  • Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
  • Monitor SharePoint health using Dynatrace and BigPanda, proactively identifying issues.
  • Troubleshoot site access issues, workflow failures, and document library problems.
  • Document known issues, troubleshooting procedures, and user guides in Confluence.
  • Coordinate with Microsoft 365 and Azure teams for cloud-related issues.
  • Perform routine maintenance and basic automation using shell scripts and PowerShell.

Krav

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years of experience in SharePoint support or IT operations.
  • Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
  • Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
  • Experience with JIRA for ticket management and Confluence for documentation.
  • Basic shell scripting and PowerShell skills for automation.
  • Foundational knowledge of AWS and Azure cloud platforms (Azure preferred).

Önskade kvalifikationer

  • Basic understanding of SharePoint administration and workflows is a plus.
  • Excellent problem-solving, analytical, and communication skills.
  • Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#SharePoint#ITSM#ITIL#ServiceNow#Dynatrace#BigPanda#JIRA#Confluence#PowerShell#AWS#Azure#GenAI#Gemini
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Madurai, India

Kvalifikation

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