Senior Developer
Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support
In short
Senior Developer needed in Madurai, Tamil Nadu, to provide support for SharePoint Online and on-premises environments. Key responsibilities include incident management, platform troubleshooting, and maintaining high availability using tools like ServiceNow, Dynatrace, and JIRA.
Responsibilities
- Provide support for SharePoint Online and on-premises environments, ensuring high availability.
- Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
- Monitor SharePoint health using Dynatrace and BigPanda, proactively identifying issues.
- Troubleshoot site access issues, workflow failures, and document library problems.
- Document known issues, troubleshooting procedures, and user guides in Confluence.
- Coordinate with Microsoft 365 and Azure teams for cloud-related issues.
- Perform routine maintenance and basic automation using shell scripts and PowerShell.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in SharePoint support or IT operations.
- Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
- Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
- Experience with JIRA for ticket management and Confluence for documentation.
- Basic shell scripting and PowerShell skills for automation.
- Foundational knowledge of AWS and Azure cloud platforms (Azure preferred).
Desired Qualifications
- Basic understanding of SharePoint administration and workflows is a plus.
- Excellent problem-solving, analytical, and communication skills.
- Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#SharePoint#ITSM#ITIL#ServiceNow#Dynatrace#BigPanda#JIRA#Confluence#PowerShell#AWS#Azure#GenAI#Gemini
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Madurai, India
Qualification
Bachelor
Applicants
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