Senior Associate
Marknadsföring, media och kreativt · Marknadsföring och reklam · Innehållsstrategi · Teknisk dokumentation · Verksamhetsanalys
I korthet
Amazon is hiring a Senior Associate in Bengaluru, Karnataka. This full-time, on-site role focuses on catalog management, vendor coordination, content quality review, and process documentation. The position requires a Bachelor's degree, strong communication and analytical skills, and proficiency in MS Excel.
Ansvarsområden
- Handle cases related to catalog and vendor complaints.
- Provide inputs to stakeholders for vendor feedback management.
- Coordinate with sellers/vendors and internal teams for catalog creation, product imaging, and related activities.
- Review Amazon catalog for content quality and coordinate fixes for better customer experience.
- Document processes and update existing SOPs.
- Review and suggest SOP changes based on Category Manager input.
- Handle daily, weekly, and monthly business reports.
- Onboard new processes as per business needs.
- Interact with vendors/stakeholders for process setup and issue resolution.
- Flag escalations, perform deep dives, and recommend/implement corrective actions.
- Communicate process updates from stakeholders to Team Lead/Manager.
- Participate in stakeholder calls to raise challenges and document discussions.
- Audit tasks assigned to junior associates and report quality metrics.
- Train new staff and provide feedback to the training team/manager.
- Understand cross-team processes and work towards improvement with process experts.
Krav
- Excellent written and oral communication skills in English.
- MS Excel proficiency, with ability to mine voluminous data.
- Strong analytical skills.
- Strong interpersonal skills.
- Excellent listening skills.
- Excellent data accuracy skills, eye for detail, and commitment to meet deadlines.
- Ability to multitask in a fast-paced environment.
- Ability to operate in the system with speed and accuracy to meet Amazon standards.
- Ability to handle stressful situations, maintain composure, and communicate clearly.
- Flexibility to work in shifts (including weekends) as per business requirements.
- Bachelor's degree.
- Fluent in speaking, writing, and reading English.
- Experience with Microsoft Office products and applications.
- Experience with Excel.
Önskade kvalifikationer
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
- Pace of implementation and consistency in performance.
- Willingness to take initiatives and additional responsibilities.
- Commitment and completion factor.
- Peer respect - establish and maintain cooperative working relationships.
- Creative and analytical problem solvers with passion for operational excellence.
- Ability to identify areas of possible process improvements.
Förmåner
- Willingness to travel.
- Inclusive culture empowering Amazonians.
- Workplace accommodation and adjustment support for individuals with disabilities during application, hiring, interview, and onboarding.
#Editorial#Writing#Content Management
Företag
Amazon
Publicerade jobb
för 1 månad sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Medarbetare
Platser
Bengaluru, India
Kvalifikation
Kandidatexamen
Sökande
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