The Job

Senior Associate

Marketing, Media & Creative · Marketing & Advertising · Content Strategy · Technical Writing · Business Analysis

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In short

Amazon is hiring a Senior Associate in Bengaluru, Karnataka. This full-time, on-site role focuses on catalog management, vendor coordination, content quality review, and process documentation. The position requires a Bachelor's degree, strong communication and analytical skills, and proficiency in MS Excel.

Responsibilities

  • Handle cases related to catalog and vendor complaints.
  • Provide inputs to stakeholders for vendor feedback management.
  • Coordinate with sellers/vendors and internal teams for catalog creation, product imaging, and related activities.
  • Review Amazon catalog for content quality and coordinate fixes for better customer experience.
  • Document processes and update existing SOPs.
  • Review and suggest SOP changes based on Category Manager input.
  • Handle daily, weekly, and monthly business reports.
  • Onboard new processes as per business needs.
  • Interact with vendors/stakeholders for process setup and issue resolution.
  • Flag escalations, perform deep dives, and recommend/implement corrective actions.
  • Communicate process updates from stakeholders to Team Lead/Manager.
  • Participate in stakeholder calls to raise challenges and document discussions.
  • Audit tasks assigned to junior associates and report quality metrics.
  • Train new staff and provide feedback to the training team/manager.
  • Understand cross-team processes and work towards improvement with process experts.

Requirements

  • Excellent written and oral communication skills in English.
  • MS Excel proficiency, with ability to mine voluminous data.
  • Strong analytical skills.
  • Strong interpersonal skills.
  • Excellent listening skills.
  • Excellent data accuracy skills, eye for detail, and commitment to meet deadlines.
  • Ability to multitask in a fast-paced environment.
  • Ability to operate in the system with speed and accuracy to meet Amazon standards.
  • Ability to handle stressful situations, maintain composure, and communicate clearly.
  • Flexibility to work in shifts (including weekends) as per business requirements.
  • Bachelor's degree.
  • Fluent in speaking, writing, and reading English.
  • Experience with Microsoft Office products and applications.
  • Experience with Excel.

Desired Qualifications

  • Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
  • Pace of implementation and consistency in performance.
  • Willingness to take initiatives and additional responsibilities.
  • Commitment and completion factor.
  • Peer respect - establish and maintain cooperative working relationships.
  • Creative and analytical problem solvers with passion for operational excellence.
  • Ability to identify areas of possible process improvements.

Benefits

  • Willingness to travel.
  • Inclusive culture empowering Amazonians.
  • Workplace accommodation and adjustment support for individuals with disabilities during application, hiring, interview, and onboarding.
#Editorial#Writing#Content Management
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Company

Amazon

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Bengaluru, India

Qualification

Bachelor

Applicants

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