The Job

Senior Analyst, NSP Network Solutions

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering · Inköp · Säljverksamhet

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I korthet

As a Senior Analyst, Network Strategy and Performance at Amazon's Customer Service, you will lead end-to-end network planning for internal and outsourced sites. This role involves translating demand into accurate staffing plans, mitigating capacity risks, and presenting data-backed recommendations to senior stakeholders, contributing to the team's AI transformation. You will collaborate with various internal teams and external vendors to optimize customer experience and cost efficiency.

Ansvarsområden

  • Own the development, maintenance, and execution of network capacity plans for internal and outsourced sites, covering short-term, operational, and long-term planning horizons.
  • Proactively identify and mitigate capacity risks by mapping dependencies across internal sites and Global Outsourcing vendor partners.
  • Communicate risks and mitigation plans clearly and with specificity to the right stakeholders.
  • Coordinate with CS Operations and GO Vendor Management teams to ensure staffing plans are aligned with service level targets and outsourcing strategy.
  • Support quarterly submissions to CS Finance, providing accurate Year-to-Go (YTG) labor cost projections and revisions versus OP targets.
  • Independently apply AI tools (e.g., AgentZ, Kiro) to improve planning workflows without prompting, identifying opportunities to increase the speed, quality, and scale of planning outputs.
  • Develop side-of-desk automation for repetitive tasks within your planning workstream, demonstrating measurable productivity improvement.
  • Build repeatable frameworks that prevent entire categories of planning problems from recurring, becoming the go-to resource when a planning challenge is genuinely hard.
  • Present analysis and planning recommendations to senior stakeholders independently, adapting communication style for different audiences.
  • Write clear, concise, and compelling narratives for QBRs, MBRs, and planning reviews, adhering to Amazon's standard formatting and working-backwards framework.
  • Communicate complex planning ideas in an accessible way to senior, non-expert audiences.
  • Align cross-functional stakeholders (Operations, Finance, HR, Training and others) to embed planning inputs into execution and operational decision making.

Krav

  • 6+ years of supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience
  • Bachelor's degree
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
  • Experience working cross functionally with tech and non-tech teams

Önskade kvalifikationer

  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
  • Knowledge of general AI tools
#Network Planning#Capacity Planning#Staffing#Customer Experience#Cost Efficiency#Data Analysis#AI#Vendor Management
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Företag

Amazon

Publicerade jobb

för 1 dag sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Hyderabad, India

Kvalifikation

Kandidatexamen, Masterexamen, Yrkeshögskola

Sökande

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