Senior Analyst, NSP Network Solutions
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Procurement · Sales Operations
In short
As a Senior Analyst, Network Strategy and Performance at Amazon's Customer Service, you will lead end-to-end network planning for internal and outsourced sites. This role involves translating demand into accurate staffing plans, mitigating capacity risks, and presenting data-backed recommendations to senior stakeholders, contributing to the team's AI transformation. You will collaborate with various internal teams and external vendors to optimize customer experience and cost efficiency.
Responsibilities
- Own the development, maintenance, and execution of network capacity plans for internal and outsourced sites, covering short-term, operational, and long-term planning horizons.
- Proactively identify and mitigate capacity risks by mapping dependencies across internal sites and Global Outsourcing vendor partners.
- Communicate risks and mitigation plans clearly and with specificity to the right stakeholders.
- Coordinate with CS Operations and GO Vendor Management teams to ensure staffing plans are aligned with service level targets and outsourcing strategy.
- Support quarterly submissions to CS Finance, providing accurate Year-to-Go (YTG) labor cost projections and revisions versus OP targets.
- Independently apply AI tools (e.g., AgentZ, Kiro) to improve planning workflows without prompting, identifying opportunities to increase the speed, quality, and scale of planning outputs.
- Develop side-of-desk automation for repetitive tasks within your planning workstream, demonstrating measurable productivity improvement.
- Build repeatable frameworks that prevent entire categories of planning problems from recurring, becoming the go-to resource when a planning challenge is genuinely hard.
- Present analysis and planning recommendations to senior stakeholders independently, adapting communication style for different audiences.
- Write clear, concise, and compelling narratives for QBRs, MBRs, and planning reviews, adhering to Amazon's standard formatting and working-backwards framework.
- Communicate complex planning ideas in an accessible way to senior, non-expert audiences.
- Align cross-functional stakeholders (Operations, Finance, HR, Training and others) to embed planning inputs into execution and operational decision making.
Requirements
- 6+ years of supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience
- Bachelor's degree
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Experience working cross functionally with tech and non-tech teams
Desired Qualifications
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
#Network Planning#Capacity Planning#Staffing#Customer Experience#Cost Efficiency#Data Analysis#AI#Vendor Management
Company
Amazon
Job Posted
1 day ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Hyderabad, India
Qualification
Bachelor, Master, Diploma
Applicants
Be an early applicant