The Job

Senior Analyst - English, French, Microsoft Windows

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support

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I korthet

Provide hardware, software, and network problem diagnosis and resolution to end-users via phone, email, and chat. Responsibilities include user account management, vendor relationship coordination, and using the Incident Management System for documentation and tracking.

Ansvarsområden

  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat to end users
  • DL Creation, Modification, Owner Changes, Member Changes
  • Mitel Phone – forward number to cell
  • Wifi – Connecting to guest
  • Perform user account management activities
  • Escalate complex problems to appropriate support specialists
  • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products
  • Software Distribution – push software, remove software
  • Print Driver Installation, help installing new printer from printerlogic
  • Cell Phone Upgrade – Help setting up new phone, changing authenticator to new phone
  • User accounts – extend vendor access with mgr approval; pw reset help
  • Route problems to internal 2nd and 3rd level IT support staff
  • Administer and provide User account provisioning
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's
  • Respond to telephone calls, email, instant messages, and assigned tickets from users
  • Assign work orders / incidents to appropriate personnel
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution

Krav

  • English language proficiency
  • French language proficiency
  • Microsoft Windows expertise
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
  • Administer and provide User account provisioning
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's

Förmåner

  • Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#IT Support#Hardware#Software#Network#User Accounts#Problem Diagnosis#Resolution#Vendor Management#Incident Management#User Provisioning
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Nagpur, India

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