Senior Analyst - English, French, Microsoft Windows
Technology, Data & Digital · IT Infrastructure & Security · IT Support
In short
Provide hardware, software, and network problem diagnosis and resolution to end-users via phone, email, and chat. Responsibilities include user account management, vendor relationship coordination, and using the Incident Management System for documentation and tracking.
Responsibilities
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat to end users
- DL Creation, Modification, Owner Changes, Member Changes
- Mitel Phone – forward number to cell
- Wifi – Connecting to guest
- Perform user account management activities
- Escalate complex problems to appropriate support specialists
- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products
- Software Distribution – push software, remove software
- Print Driver Installation, help installing new printer from printerlogic
- Cell Phone Upgrade – Help setting up new phone, changing authenticator to new phone
- User accounts – extend vendor access with mgr approval; pw reset help
- Route problems to internal 2nd and 3rd level IT support staff
- Administer and provide User account provisioning
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's
- Respond to telephone calls, email, instant messages, and assigned tickets from users
- Assign work orders / incidents to appropriate personnel
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution
Requirements
- English language proficiency
- French language proficiency
- Microsoft Windows expertise
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Administer and provide User account provisioning
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's
Benefits
- Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#IT Support#Hardware#Software#Network#User Accounts#Problem Diagnosis#Resolution#Vendor Management#Incident Management#User Provisioning
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Nagpur, India
Applicants
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