Senior Analyst - English, French, Microsoft Windows
Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support · Mjukvaruutveckling
I korthet
Seeking a Senior Analyst for customer support in Lucknow, India, requiring fluency in English and French, and knowledge of Microsoft Windows. Responsibilities include diagnosing and resolving hardware/software/network issues, managing user access, and documenting solutions.
Ansvarsområden
- Provide hardware/software/network problem diagnosis/resolution via telephone for customers' end users.
- Route problems to internal support group.
- Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge.
- Administer and provide User Access in various systems.
- Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions.
Krav
- Fluent English and French.
- Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware.
- Understanding of the IT environment and readiness to learn new processes and technologies.
- Understanding and experience of ITSM tools like ServiceNow, Remedy, Jira etc.
- 1 year of previous IT experience (Customer Service & Technical Support).
Önskade kvalifikationer
- ITIL knowledge and certification would be an asset.
- Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations.
- Ability to acquire new information quickly and the willingness to do so at all times.
Förmåner
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#IT Support#Technical Support#Helpdesk#Customer Service#Windows OS#MS Office#PC Hardware#English#French
Företag
HCLTech
Publicerade jobb
för 1 månad sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Mellannivå
Platser
Lucknow, India
Sökande
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