Senior Analyst - English, French, Microsoft Windows
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Software Engineering
In short
Seeking a Senior Analyst for customer support in Lucknow, India, requiring fluency in English and French, and knowledge of Microsoft Windows. Responsibilities include diagnosing and resolving hardware/software/network issues, managing user access, and documenting solutions.
Responsibilities
- Provide hardware/software/network problem diagnosis/resolution via telephone for customers' end users.
- Route problems to internal support group.
- Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge.
- Administer and provide User Access in various systems.
- Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions.
Requirements
- Fluent English and French.
- Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware.
- Understanding of the IT environment and readiness to learn new processes and technologies.
- Understanding and experience of ITSM tools like ServiceNow, Remedy, Jira etc.
- 1 year of previous IT experience (Customer Service & Technical Support).
Desired Qualifications
- ITIL knowledge and certification would be an asset.
- Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations.
- Ability to acquire new information quickly and the willingness to do so at all times.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#IT Support#Technical Support#Helpdesk#Customer Service#Windows OS#MS Office#PC Hardware#English#French
Company
HCLTech
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Lucknow, India
Applicants
Be an early applicant