The Job

Senior Analyst - English, French, Microsoft Windows

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support

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I korthet

This Senior Analyst role in Nagpur requires proficiency in English, French, and Microsoft Windows to provide Tier 1 customer support via phone and email. Key responsibilities include diagnosing and resolving hardware, software, and network issues, managing user accounts, and escalating complex problems as needed.

Ansvarsområden

  • Provide hardware/software/network problem diagnosis and resolution via telephone/email/chat.
  • Manage DL creation, modification, owner changes, and member changes.
  • Configure Mitel phones to forward numbers to cell phones.
  • Assist with Wi-Fi guest connections.
  • Administer and provide user account provisioning.
  • Document and manage problems, work requests, and resolutions using the Incident Management System.

Krav

  • Proficiency in English and French.
  • Strong knowledge of Microsoft Windows.
  • Experience with cell phone upgrades and authenticator setup.
  • Ability to manage user accounts, including extending vendor access and password resets.
  • Skill in routing problems to appropriate IT support staff.
  • Experience coordinating with vendors and support staff for problem resolution.

Önskade kvalifikationer

  • Experience with Incident Management System.

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#IT Support#Customer Support#Tier 1 Support#Hardware#Software#Networking#User Accounts#Vendor Management#Incident Management
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Nagpur, India

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