Senior Administrator - Wireless Networking

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Nätverksadministration · Molnteknik

I korthet

The Sr Administrator for Support & Operations in Noida, India, provides advanced technical support and troubleshooting for SDWAN and Cisco Wireless WLAN solutions, focusing on incident resolution, root cause analysis, and customer satisfaction. The role also involves knowledge management, cross-functional collaboration, and maintaining a strong security posture.

Ansvarsområden

Provide advanced technical support and troubleshooting for SDWAN and Wireless WLAN (Cisco) technologies.
Conduct root cause analysis for escalated incidents and implement effective solutions.
Update and maintain the knowledge base and train new staff.
Collaborate with cross-functional teams to resolve complex tickets within SLAs.
Enhance customer experience by achieving first call resolution and minimizing re-opened cases.
Identify and address potential security threats.

Krav

Solid proficiency in SDWAN and Wireless WLAN (Cisco) technologies.
In-depth understanding of network troubleshooting and incident management.
Experience with root cause analysis and implementation of corrective actions.
Familiarity with knowledge management practices and training methodologies.

Önskade kvalifikationer

Optional but valuable certifications: Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) in Routing and Switching or Wireless, and ITIL Foundation Certification.

Förmåner

Supercharge your potential at HCLTech.
Find your career and spark at a company that puts people first.

Färdigheter

SDWANWireless WLANCiscoNetwork TroubleshootingIncident ManagementRoot Cause AnalysisKnowledge Management

#Wireless Networking#SDWAN#Cisco#Network Support#Troubleshooting#Incident Resolution#Noida#India

Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

Se alla lediga jobb hos HCLTech Läs mer om HCLTech Webbplats