The Job

Senior Administrator - Network LAN/WAN

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Nätverksadministration

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I korthet

The Sr. Administrator for Support & Operations is responsible for advanced technical support and operational excellence in the Data - LAN/WAN domain. Key duties include troubleshooting, root cause analysis, implementing solutions for performance and security, and enhancing customer satisfaction.

Ansvarsområden

  • Implement best practices in LAN/WAN management and support operations.
  • Provide advanced support for complex incidents escalated by analysts.
  • Perform root cause analysis and implement effective solutions for technical and security issues.
  • Update and manage the knowledge base, train new team members, and coach analysts.
  • Resolve complex service tickets within agreed SLAs by collaborating with cross-functional teams.
  • Ensure a positive customer experience through first call resolution and minimizing re-openings.
  • Proactively mitigate potential security threats.

Krav

  • Advanced proficiency in Data LAN/WAN technologies and troubleshooting techniques.
  • Strong analytical skills for performing root cause analysis and resolving complex technical issues.
  • Excellent communication skills for effective collaboration with team members and stakeholders.
  • Familiarity with IT service management tools and ticketing systems.

Önskade kvalifikationer

  • Cisco Certified Network Associate (CCNA) is optional but valuable.
  • CompTIA Network+ Certification is optional but valuable.

Förmåner

  • Opportunity to supercharge potential and find career spark at HCLTech.
  • Work at a place that prioritizes its people.
  • Global technology company with a presence in 60 countries.
  • Involvement in industry-leading capabilities around digital, engineering, cloud, and AI.
  • Work with clients across major verticals like Financial Services, Manufacturing, Life Sciences & Healthcare, Technology & Services, Telecom & Media, Retail & CPG, and Public Services.
#Network Support#LAN/WAN Management#IT Operations#Troubleshooting#Root Cause Analysis
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Lucknow, India

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