Senior Administrator - Network LAN/WAN
Technology, Data & Digital · IT Infrastructure & Security · Network Administration
In short
The Sr. Administrator for Support & Operations is responsible for advanced technical support and operational excellence in the Data - LAN/WAN domain. Key duties include troubleshooting, root cause analysis, implementing solutions for performance and security, and enhancing customer satisfaction.
Responsibilities
- Implement best practices in LAN/WAN management and support operations.
- Provide advanced support for complex incidents escalated by analysts.
- Perform root cause analysis and implement effective solutions for technical and security issues.
- Update and manage the knowledge base, train new team members, and coach analysts.
- Resolve complex service tickets within agreed SLAs by collaborating with cross-functional teams.
- Ensure a positive customer experience through first call resolution and minimizing re-openings.
- Proactively mitigate potential security threats.
Requirements
- Advanced proficiency in Data LAN/WAN technologies and troubleshooting techniques.
- Strong analytical skills for performing root cause analysis and resolving complex technical issues.
- Excellent communication skills for effective collaboration with team members and stakeholders.
- Familiarity with IT service management tools and ticketing systems.
Desired Qualifications
- Cisco Certified Network Associate (CCNA) is optional but valuable.
- CompTIA Network+ Certification is optional but valuable.
Benefits
- Opportunity to supercharge potential and find career spark at HCLTech.
- Work at a place that prioritizes its people.
- Global technology company with a presence in 60 countries.
- Involvement in industry-leading capabilities around digital, engineering, cloud, and AI.
- Work with clients across major verticals like Financial Services, Manufacturing, Life Sciences & Healthcare, Technology & Services, Telecom & Media, Retail & CPG, and Public Services.
#Network Support#LAN/WAN Management#IT Operations#Troubleshooting#Root Cause Analysis
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Lucknow, India
Applicants
Be an early applicant