Senior Administrator - Network LAN/WAN
Teknik, data och digitalt · IT-infrastruktur och säkerhet · Nätverksadministration · IT-support
I korthet
The Sr Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence within the Data - LAN/WAN domain. This position focuses on troubleshooting, root cause analysis, and implementing solutions to ensure optimal performance and security, ultimately enhancing customer satisfaction and feedback.
Ansvarsområden
- Adhere to quality standards and regulatory requirements by implementing best practices in LAN/WAN management and support operations.
- Provide advanced support for complex incidents escalated by analysts, performing root cause analysis and implementing effective solutions.
- Engage in value-adding activities such as updating and managing the knowledge base, training new team members, and coaching analysts.
- Resolve complex service tickets within agreed SLAs by collaborating with cross-functional support teams.
- Ensure a positive customer experience by achieving first call resolution and minimizing rejected resolutions.
Krav
- Advanced proficiency in Data LAN/WAN technologies and troubleshooting techniques.
- Strong analytical skills for performing root cause analysis and resolving complex technical issues.
- Excellent communication skills for effective collaboration with team members and stakeholders.
- Familiarity with IT service management tools and ticketing systems.
Önskade kvalifikationer
- Optional but valuable: Cisco Certified Network Associate (CCNA)
- Optional but valuable: CompTIA Network+ Certification
Förmåner
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Network#LAN/WAN#Support#Operations#Troubleshooting#Root Cause Analysis#Data
Företag
HCLTech
Publicerade jobb
för 1 vecka sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Senior
Platser
Gautam Buddha Nagar, India
Madurai, India
Sökande
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