Senior Administrator - Network LAN/WAN
Technology, Data & Digital · IT Infrastructure & Security · Network Administration · IT Support
In short
The Sr Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence within the Data - LAN/WAN domain. This position focuses on troubleshooting, root cause analysis, and implementing solutions to ensure optimal performance and security, ultimately enhancing customer satisfaction and feedback.
Responsibilities
- Adhere to quality standards and regulatory requirements by implementing best practices in LAN/WAN management and support operations.
- Provide advanced support for complex incidents escalated by analysts, performing root cause analysis and implementing effective solutions.
- Engage in value-adding activities such as updating and managing the knowledge base, training new team members, and coaching analysts.
- Resolve complex service tickets within agreed SLAs by collaborating with cross-functional support teams.
- Ensure a positive customer experience by achieving first call resolution and minimizing rejected resolutions.
Requirements
- Advanced proficiency in Data LAN/WAN technologies and troubleshooting techniques.
- Strong analytical skills for performing root cause analysis and resolving complex technical issues.
- Excellent communication skills for effective collaboration with team members and stakeholders.
- Familiarity with IT service management tools and ticketing systems.
Desired Qualifications
- Optional but valuable: Cisco Certified Network Associate (CCNA)
- Optional but valuable: CompTIA Network+ Certification
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Network#LAN/WAN#Support#Operations#Troubleshooting#Root Cause Analysis#Data
Company
HCLTech
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Gautam Buddha Nagar, India
Madurai, India
Applicants
Be an early applicant