The Job

Senior Administrator - Microsoft 365 Administration

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · IT-support

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I korthet

The Senior Administrator for Support & Operations will provide advanced technical support for O365 environments, focusing on troubleshooting, root cause analysis, and proactive measures. This role ensures adherence to quality standards and collaborative efforts to maintain a secure and seamless operational environment.

Ansvarsområden

  • Deliver advanced technical support for O365 administration by troubleshooting complex incidents and conducting root cause analysis.
  • Collaborate with support teams to resolve escalated tickets within agreed SLAs, ensuring seamless operations and a strong security posture.
  • Enhance knowledge management by updating the knowledge base and providing training to new team members.
  • Monitor and improve customer satisfaction metrics through first call resolution initiatives.
  • Adhere to quality standards and regulatory requirements, ensuring compliance with company policies.

Krav

  • In-depth knowledge of O365 administration and its services.
  • Strong troubleshooting skills for complex technical issues in O365 environments.
  • Proficiency in conducting root cause analysis and implementing effective solutions.
  • Excellent communication and collaboration skills.
  • Solid understanding of security best practices related to O365.

Önskade kvalifikationer

  • Microsoft Certified: Security, Compliance, and Identity Fundamentals (Optional but valuable).
  • Microsoft 365 Certified: Enterprise Administrator Expert (Optional but valuable).

Förmåner

  • Supercharge your potential at HCLTech.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#Microsoft 365#O365 Administration#Technical Support#IT Operations#Security Compliance#Root Cause Analysis
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Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

India

Sökande

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