Senior Administrator - Microsoft 365 Administration
Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support
In short
The Senior Administrator for Support & Operations will provide advanced technical support for O365 environments, focusing on troubleshooting, root cause analysis, and proactive measures. This role ensures adherence to quality standards and collaborative efforts to maintain a secure and seamless operational environment.
Responsibilities
- Deliver advanced technical support for O365 administration by troubleshooting complex incidents and conducting root cause analysis.
- Collaborate with support teams to resolve escalated tickets within agreed SLAs, ensuring seamless operations and a strong security posture.
- Enhance knowledge management by updating the knowledge base and providing training to new team members.
- Monitor and improve customer satisfaction metrics through first call resolution initiatives.
- Adhere to quality standards and regulatory requirements, ensuring compliance with company policies.
Requirements
- In-depth knowledge of O365 administration and its services.
- Strong troubleshooting skills for complex technical issues in O365 environments.
- Proficiency in conducting root cause analysis and implementing effective solutions.
- Excellent communication and collaboration skills.
- Solid understanding of security best practices related to O365.
Desired Qualifications
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (Optional but valuable).
- Microsoft 365 Certified: Enterprise Administrator Expert (Optional but valuable).
Benefits
- Supercharge your potential at HCLTech.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Microsoft 365#O365 Administration#Technical Support#IT Operations#Security Compliance#Root Cause Analysis
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
India
Applicants
Be an early applicant