The Job

Senior Administrator - Cisco Contact Center

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling

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I korthet

Looking for a Senior Administrator to provide production support for the Genesys Cloud contact center platform and integrated Verint WFM functions. The role requires strong incident, service request, and change management skills, as well as expertise in RCA and ITIL processes.

Ansvarsområden

  • Provide production support for the Genesys Cloud contact center platform and integrated Verint WFM functions.
  • Govern the SLA; handle escalation management; and continuous service improvement in accordance with Customer processes.
  • Update SOP/KEDB & maintain.

Krav

  • Strong in incident, service request, and change management.
  • Strong in RCA and ITIL processes.
#Cisco#Contact Center#Genesys Cloud#Verint WFM#ITIL#Incident Management#Service Request Management#Change Management#RCA#SLA#Escalation Management
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Chennai, India

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