The Job

Senior Administrator - Cisco Contact Center

Technology, Data & Digital · Software & Web Development · Software Engineering

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In short

Looking for a Senior Administrator to provide production support for the Genesys Cloud contact center platform and integrated Verint WFM functions. The role requires strong incident, service request, and change management skills, as well as expertise in RCA and ITIL processes.

Responsibilities

  • Provide production support for the Genesys Cloud contact center platform and integrated Verint WFM functions.
  • Govern the SLA; handle escalation management; and continuous service improvement in accordance with Customer processes.
  • Update SOP/KEDB & maintain.

Requirements

  • Strong in incident, service request, and change management.
  • Strong in RCA and ITIL processes.
#Cisco#Contact Center#Genesys Cloud#Verint WFM#ITIL#Incident Management#Service Request Management#Change Management#RCA#SLA#Escalation Management
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Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Chennai, India

Applicants

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