Seasonal MyHR Live Support Sr. Advisor, MyHR Live Support

Logistik, försäljning och verksamhet · HR och administration · HR-verksamhet · Administrativt stöd

I korthet

Amazon is looking for a Seasonal MyHR Live Support Sr. Advisor to provide Tier 2 customer service for employees regarding payroll, disability, and policies. This contract role involves case consultation, review of medical documentation, and ensuring compliance with leave plans and laws.

Ansvarsområden

Respond to inquiries about disability, leave events, time-off, payments, and work-related situations.
Provide inbound and outbound phone, chat, and case support through Specialized Support Queues.
Serve as a point of contact for holistic case management, including medical documentation review.
Critically assess and adjust case management plans to employee's changing needs.
Address and respond to sensitive situations, de-escalate complex cases.
Manage own workload to meet productivity goals and escalate when necessary.
Troubleshoot issues and seek to remove barriers before, during, or after a leave event.
Respond to employee impacting issues during leave events, ensuring proper communication and documentation.
Use good judgment to balance process adherence with employee needs for disability, leave, and benefits requests.
Facilitate a smooth return to work and ramp-back plan for employees.
Educate managers and business partners on employee concerns and needs.
Communicate regular updates to employees and stakeholders verbally and in writing.
Ensure compliance with standard work, federal/state regulations, and company policy.
Maintain system records for accurate and timely information/documentation.
Consult, coordinate, and partner with third-party administrators, local HR, Safety, Legal, Payroll, Benefits teams, and other support units.

Krav

1+ years of human resources experience
1+ years of Microsoft Office products and applications experience
1+ years of customer service experience
Proficiency in English and Hindi grammar and spelling (both written and verbal)
Bachelor's degree in business, HR, or a related field, OR High school or equivalent and 1+ years of case management experience

Önskade kvalifikationer

2+ years of human resources functions experience
Experience with Payroll Systems, HRIS
Experience identifying and resolving complex issues
Experience working with and protecting confidential and sensitive HR information
Experience working effectively across cross-functional teams and partnering with people at all levels within an organization
Experience managing employee-focused processes including onboarding, benefits, investigations, training and talent management

Färdigheter

Microsoft OfficeHindi

#HR#Support#Payroll#Disability#Leaves of Absence

Om Amazon

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