The Job

Program Manager II, Easy Ship

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering · Programledning

Gå med för uppdateringar

I korthet

As a Program Manager II for Easy Ship in Karnataka, India, you will own programs end-to-end, defining and achieving KPIs while driving performance improvement initiatives. Your role involves developing and monitoring metrics to identify issues in last mile deliveries, performing deep-dives and root-cause analysis, and leading initiatives to reduce defects for an improved customer experience.

Ansvarsområden

  • Own programs end to end, define and achieve KPIs, and drive performance improvement initiatives.
  • Develop and monitor program metrics to identify potential issues in last mile deliveries.
  • Identify patterns of defects to build initiatives that reduce defects at scale.
  • Pull data, perform deep-dives, and conduct root-cause analysis.
  • Lead initiatives to identify and eliminate root causes of defects.
  • Communicate with stakeholders to share regular updates, resolve blockers, and deliver programs/initiatives on time.
  • Work within various time constraints to meet critical business needs.
  • Systematically escalate problems or variances to relevant owners and teams and follow through on resolutions.

Krav

  • 3+ years of program or project management experience.
  • 3+ years of working cross-functionally with tech and non-tech teams.
  • 3+ years of defining and implementing process improvement initiatives using data and metrics.
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
  • Experience defining program requirements and using data and metrics to determine improvements.

Önskade kvalifikationer

  • 3+ years of driving end to end delivery, and communicating results to senior leadership.
  • 3+ years of driving process improvements.
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
  • Experience building processes, project management, and schedules.

Förmåner

  • Inclusive culture that empowers Amazonians to deliver the best results for customers.
  • Workplace accommodation or adjustment for individuals with disabilities during the application and hiring process.
#program management#last mile deliveries#data analysis#root-cause analysis#process improvement#stakeholder management
Amazon Logo

Företag

Amazon

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Bengaluru, India

Kvalifikation

Kandidatexamen

Sökande

Ansök tidigt