Program Manager II, Easy Ship
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Program Management
In short
As a Program Manager II for Easy Ship in Karnataka, India, you will own programs end-to-end, defining and achieving KPIs while driving performance improvement initiatives. Your role involves developing and monitoring metrics to identify issues in last mile deliveries, performing deep-dives and root-cause analysis, and leading initiatives to reduce defects for an improved customer experience.
Responsibilities
- Own programs end to end, define and achieve KPIs, and drive performance improvement initiatives.
- Develop and monitor program metrics to identify potential issues in last mile deliveries.
- Identify patterns of defects to build initiatives that reduce defects at scale.
- Pull data, perform deep-dives, and conduct root-cause analysis.
- Lead initiatives to identify and eliminate root causes of defects.
- Communicate with stakeholders to share regular updates, resolve blockers, and deliver programs/initiatives on time.
- Work within various time constraints to meet critical business needs.
- Systematically escalate problems or variances to relevant owners and teams and follow through on resolutions.
Requirements
- 3+ years of program or project management experience.
- 3+ years of working cross-functionally with tech and non-tech teams.
- 3+ years of defining and implementing process improvement initiatives using data and metrics.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
- Experience defining program requirements and using data and metrics to determine improvements.
Desired Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership.
- 3+ years of driving process improvements.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.
Benefits
- Inclusive culture that empowers Amazonians to deliver the best results for customers.
- Workplace accommodation or adjustment for individuals with disabilities during the application and hiring process.
#program management#last mile deliveries#data analysis#root-cause analysis#process improvement#stakeholder management
Company
Amazon
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
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