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Program Manager II, Buyer Abuse

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Amazon's Buyer Abuse Prevention team is looking for a Program Manager to lead its automation initiatives. This role involves defining strategy, managing automation projects, and ensuring quality metrics are met to prevent customer abuse and protect business revenue.

Ansvarsområden

  • Own the end-to-end Automation program strategy, roadmap, and execution across BAP, including setting goals, success metrics, and mechanisms to track progress against automation rate targets.
  • Balance the core automation tradeoff: maximizing automation rate while managing leakage (under-enforcement risk) and customer experience metrics (over-enforcement risk), ensuring precision thresholds are maintained across all deployed models and workflows.
  • Define and manage key success metrics for the Automation program, including automation rate, task coverage, precision, leakage rate, false positive rate, and customer-facing impact metrics.
  • Partner with Product, Engineering, Machine Learning, and Data Science teams to design, test, and launch new automation capabilities — including LLM-powered enforcement, model-based auto-decisions, and workflow automation.
  • Interact with key stakeholders to define the metrics, measurements, and tools to quantify automation program goals and communicate results to Senior Leaders across Amazon.
  • Conduct in-depth reviews of automation performance data to identify patterns, gaps, and opportunities; develop reports and narratives for leadership and partner teams.
  • Communicate (both verbally and in writing) program successes, failures, lessons learned, and mitigation plans to stakeholders.
  • Champion on behalf of Amazon and our Customers and help uncover issues currently impacting our Customer Experience as a result of automation decisions.

Krav

  • 3+ years of program or project management experience
  • 3+ years of working cross functionally with tech and non-tech teams experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience defining program requirements and using data and metrics to determine improvements

Önskade kvalifikationer

  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules

Förmåner

  • Our inclusive culture empowers Amazonians to deliver the best results for our customers.
#Program Management#Buyer Abuse Prevention#Automation#Risk Management#Data Analysis#Machine Learning#Product Management
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Företag

Amazon

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Hyderabad, India

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