Program Manager II, Buyer Abuse
Logistics, Sales & Operations · Program Management · Business Analysis
In short
Amazon's Buyer Abuse Prevention team is looking for a Program Manager to lead its automation initiatives. This role involves defining strategy, managing automation projects, and ensuring quality metrics are met to prevent customer abuse and protect business revenue.
Responsibilities
- Own the end-to-end Automation program strategy, roadmap, and execution across BAP, including setting goals, success metrics, and mechanisms to track progress against automation rate targets.
- Balance the core automation tradeoff: maximizing automation rate while managing leakage (under-enforcement risk) and customer experience metrics (over-enforcement risk), ensuring precision thresholds are maintained across all deployed models and workflows.
- Define and manage key success metrics for the Automation program, including automation rate, task coverage, precision, leakage rate, false positive rate, and customer-facing impact metrics.
- Partner with Product, Engineering, Machine Learning, and Data Science teams to design, test, and launch new automation capabilities — including LLM-powered enforcement, model-based auto-decisions, and workflow automation.
- Interact with key stakeholders to define the metrics, measurements, and tools to quantify automation program goals and communicate results to Senior Leaders across Amazon.
- Conduct in-depth reviews of automation performance data to identify patterns, gaps, and opportunities; develop reports and narratives for leadership and partner teams.
- Communicate (both verbally and in writing) program successes, failures, lessons learned, and mitigation plans to stakeholders.
- Champion on behalf of Amazon and our Customers and help uncover issues currently impacting our Customer Experience as a result of automation decisions.
Requirements
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Desired Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Benefits
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
#Program Management#Buyer Abuse Prevention#Automation#Risk Management#Data Analysis#Machine Learning#Product Management
Company
Amazon
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Hyderabad, India
Applicants
Be an early applicant