The Job

Process Associate

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång

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I korthet

HCLTech is seeking a Process Associate in Nagpur, India to handle customer inquiries via email or chat, ensure data accuracy, and monitor quality. The role involves troubleshooting, escalating issues, and identifying process improvements to enhance operational workflows.

Ansvarsområden

  • Respond to customer queries and issues through email or chat, ensuring prompt and effective resolution.
  • Accurately enter, update, and manage data in various systems and databases.
  • Troubleshoot problems, provide solutions, and escalate issues to higher levels of support when necessary.
  • Monitor and ensure the quality and high accuracy of processed data and customer interactions.
  • Identify inefficiencies and suggest improvements to enhance operational workflows.
#customer service#data management#process improvement
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Företag

HCLTech

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Junior

Platser

Nagpur, India

Sökande

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