Process Associate
Logistics, Sales & Operations · Sales & Business Development · Customer Success
In short
HCLTech is seeking a Process Associate in Nagpur, India to handle customer inquiries via email or chat, ensure data accuracy, and monitor quality. The role involves troubleshooting, escalating issues, and identifying process improvements to enhance operational workflows.
Responsibilities
- Respond to customer queries and issues through email or chat, ensuring prompt and effective resolution.
- Accurately enter, update, and manage data in various systems and databases.
- Troubleshoot problems, provide solutions, and escalate issues to higher levels of support when necessary.
- Monitor and ensure the quality and high accuracy of processed data and customer interactions.
- Identify inefficiencies and suggest improvements to enhance operational workflows.
#customer service#data management#process improvement
Company
HCLTech
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Nagpur, India
Applicants
Be an early applicant