Process Associate-Voice
Detaljhandel och konsumenttjänster · Kundtjänst · Kundsupport
I korthet
Join HCLTech in Chennai as a Process Associate - Voice. This role involves resolving customer queries, meeting SLAs and quality standards, and contributing to process improvement. You will work effectively in a team and aim to exceed customer satisfaction parameters.
Ansvarsområden
- Improve skill level through self-development and training.
- Achieve defined quality scores and contribute to process improvement.
- Work effectively in a team environment to achieve common goals.
- Consistently meet or exceed Customer Satisfaction (CSat) parameters.
Förmåner
- Opportunity to supercharge your potential and find your career spark.
- Be part of a global technology company with over 223,000 employees in 60 countries.
- Work with clients across various industries including Financial Services, Manufacturing, Life Sciences, Healthcare, Technology, Telecom, Media, Retail, and Public Services.
#customer service#voice process#support
Företag
HCLTech
Publicerade jobb
för 4 veckor sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Junior
Platser
Chennai, India
Sökande
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