Process Associate-Voice
Retail & Consumer Services · Customer Service · Customer Support
In short
Join HCLTech in Chennai as a Process Associate - Voice. This role involves resolving customer queries, meeting SLAs and quality standards, and contributing to process improvement. You will work effectively in a team and aim to exceed customer satisfaction parameters.
Responsibilities
- Improve skill level through self-development and training.
- Achieve defined quality scores and contribute to process improvement.
- Work effectively in a team environment to achieve common goals.
- Consistently meet or exceed Customer Satisfaction (CSat) parameters.
Benefits
- Opportunity to supercharge your potential and find your career spark.
- Be part of a global technology company with over 223,000 employees in 60 countries.
- Work with clients across various industries including Financial Services, Manufacturing, Life Sciences, Healthcare, Technology, Telecom, Media, Retail, and Public Services.
#customer service#voice process#support
Company
HCLTech
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Chennai, India
Applicants
Be an early applicant