The Job

Process Associate-Voice

Hälso- och sjukvård samt biovetenskap · Bioteknik och läkemedel · Klinisk forskning

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I korthet

Process Associate-Voice role at HCLTech in Sholinganallur, Tamil Nadu involves handling outbound and inbound calls for insurance verification, prior authorization, and customer support. Requires strong communication, data entry, and problem-solving skills.

Ansvarsområden

  • Contacting insurance companies to verify eligibility and obtain prior authorization.
  • Requesting missing or incomplete payer information and updating patient information.
  • Handling inbound calls to resolve customer inquiries, process payments, and address complaints.
  • Providing product and service information and identifying upsell opportunities.
  • Managing and updating daily customer interactions.
  • Achieving performance targets and adhering to process guidelines.
  • Using business tools and industry knowledge to identify problem areas.
  • Maintaining effective work procedures according to client process and HCL policy.
  • Adhering to US healthcare compliance measures.

Krav

  • Strong verbal and written communication skills.
  • Focus on delivering a positive customer experience.
  • Active listening skills.
  • Good data entry and typing skills.
  • Ability to multitask.
  • Ability to contribute to the process through improvement ideas.
  • Analytical and problem-solving skills.
  • Ability to use sound judgment and make decisions.

Önskade kvalifikationer

  • Experience in the US healthcare compliance measures is a plus.

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#Voice Process#Customer Service#Healthcare
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Junior

Platser

Sholinganallur, India

Sökande

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