Process Associate-Voice
Healthcare & Life Sciences · BioTech & Pharmaceuticals · Clinical Research
In short
Process Associate-Voice role at HCLTech in Sholinganallur, Tamil Nadu involves handling outbound and inbound calls for insurance verification, prior authorization, and customer support. Requires strong communication, data entry, and problem-solving skills.
Responsibilities
- Contacting insurance companies to verify eligibility and obtain prior authorization.
- Requesting missing or incomplete payer information and updating patient information.
- Handling inbound calls to resolve customer inquiries, process payments, and address complaints.
- Providing product and service information and identifying upsell opportunities.
- Managing and updating daily customer interactions.
- Achieving performance targets and adhering to process guidelines.
- Using business tools and industry knowledge to identify problem areas.
- Maintaining effective work procedures according to client process and HCL policy.
- Adhering to US healthcare compliance measures.
Requirements
- Strong verbal and written communication skills.
- Focus on delivering a positive customer experience.
- Active listening skills.
- Good data entry and typing skills.
- Ability to multitask.
- Ability to contribute to the process through improvement ideas.
- Analytical and problem-solving skills.
- Ability to use sound judgment and make decisions.
Desired Qualifications
- Experience in the US healthcare compliance measures is a plus.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Voice Process#Customer Service#Healthcare
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Sholinganallur, India
Applicants
Be an early applicant