The Job

Process Associate

Finans, bank och juridik · Redovisning och revision · Leverantörsreskontra

Gå med för uppdateringar

I korthet

This Process Associate role in Chennai, India, focuses on efficiently resolving customer queries via email or chat, managing data accuracy, and identifying process improvements. The key responsibilities include managing invoice disputes within the Order-to-Cash process to ensure timely collections and improve customer experience.

Ansvarsområden

  • Efficiently resolve customer queries via email or chat.
  • Manage data accuracy.
  • Monitor quality.
  • Identify process improvements.
  • Manage and resolve customer invoice disputes within the Order-to-Cash (OTC) process.
  • Ensure timely collections and minimize revenue leakage.
  • Improve customer experience.
  • Drive process improvements.
  • Collaborate with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams for effective dispute resolution and root cause elimination.

Krav

  • Basic understanding of Finance and Accounting concepts.
  • Knowledge of Accounts Receivable processes.
  • Basic understanding of OTC lifecycle.
  • Customer service orientation.
  • Quick learners on applications.
#Process Associate#Customer Queries#Data Accuracy#Quality Monitoring#Process Improvement#Invoice Disputes#Order-to-Cash#Collections#Revenue Leakage#Customer Experience#Root Cause Analysis#Finance#Accounting#Accounts Receivable#OTC Lifecycle#Customer Service#HCLTech
HCLTech Logo

Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Medarbetare

Platser

Chennai, India

Sökande

Ansök tidigt