In short
This Process Associate role in Chennai, India, focuses on efficiently resolving customer queries via email or chat, managing data accuracy, and identifying process improvements. The key responsibilities include managing invoice disputes within the Order-to-Cash process to ensure timely collections and improve customer experience.
Responsibilities
- Efficiently resolve customer queries via email or chat.
- Manage data accuracy.
- Monitor quality.
- Identify process improvements.
- Manage and resolve customer invoice disputes within the Order-to-Cash (OTC) process.
- Ensure timely collections and minimize revenue leakage.
- Improve customer experience.
- Drive process improvements.
- Collaborate with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams for effective dispute resolution and root cause elimination.
Requirements
- Basic understanding of Finance and Accounting concepts.
- Knowledge of Accounts Receivable processes.
- Basic understanding of OTC lifecycle.
- Customer service orientation.
- Quick learners on applications.
#Process Associate#Customer Queries#Data Accuracy#Quality Monitoring#Process Improvement#Invoice Disputes#Order-to-Cash#Collections#Revenue Leakage#Customer Experience#Root Cause Analysis#Finance#Accounting#Accounts Receivable#OTC Lifecycle#Customer Service#HCLTech
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Chennai, India
Applicants
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