The Job

Process Associate

Finans, bank och juridik · Redovisning och revision · Leverantörsreskontra · Finansiell analys

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I korthet

The Process Associate in Chennai, India, is responsible for efficiently resolving customer queries via email or chat, maintaining data accuracy, monitoring quality, and identifying process improvements. This role involves managing customer invoice disputes within the Order-to-Cash process, ensuring timely collections, and enhancing customer experience.

Ansvarsområden

  • Efficiently resolve customer queries via email or chat.
  • Manage data accuracy and monitor quality.
  • Identify process improvements.
  • Manage and resolve customer invoice disputes within the Order-to-Cash (OTC) process.
  • Ensure timely collections and minimize revenue leakage.
  • Improve customer experience.
  • Collaborate with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams.

Krav

  • Basic understanding of Finance and Accounting concepts.
  • Knowledge of Accounts Receivable processes.
  • Basic understanding of OTC lifecycle.
  • Customer service orientation.
  • Quick learners on applications.

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
  • Global technology company with over 223,000 people across 60 countries.
  • Industry-leading capabilities centered around digital, engineering, cloud and AI.
  • Broad portfolio of technology services and products.
  • Work with clients across all major verticals.
#Process Associate#Customer Service#Finance#Accounting#Order to Cash#Chennai
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Junior

Platser

Chennai, India

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