Process Associate
Finance, Banking & Legal · Accounting & Audit · Accounts Payable · Financial Analysis
In short
The Process Associate in Chennai, India, is responsible for efficiently resolving customer queries via email or chat, maintaining data accuracy, monitoring quality, and identifying process improvements. This role involves managing customer invoice disputes within the Order-to-Cash process, ensuring timely collections, and enhancing customer experience.
Responsibilities
- Efficiently resolve customer queries via email or chat.
- Manage data accuracy and monitor quality.
- Identify process improvements.
- Manage and resolve customer invoice disputes within the Order-to-Cash (OTC) process.
- Ensure timely collections and minimize revenue leakage.
- Improve customer experience.
- Collaborate with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams.
Requirements
- Basic understanding of Finance and Accounting concepts.
- Knowledge of Accounts Receivable processes.
- Basic understanding of OTC lifecycle.
- Customer service orientation.
- Quick learners on applications.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
- Global technology company with over 223,000 people across 60 countries.
- Industry-leading capabilities centered around digital, engineering, cloud and AI.
- Broad portfolio of technology services and products.
- Work with clients across all major verticals.
#Process Associate#Customer Service#Finance#Accounting#Order to Cash#Chennai
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Chennai, India
Applicants
Be an early applicant