The Job

Process Associate

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HCLTech is hiring a Process Associate in Lucknow, India, for an RCM Customer Service Executive role. This is a full-time, on-site position requiring strong communication and analytical skills to handle healthcare claims and provider interactions. The role is suitable for freshers willing to work in US shifts.

Ansvarsområden

  • Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
  • Investigate and resolve issues with denied or underpaid claims.
  • Maintain accurate records of all communications and transactions.
  • Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
  • Update account-wise customer interactions daily.
  • Achieve critical performance targets.
  • Ensure efficiency in line with performance targets and process guidelines.
  • Identify problems and document business requirements using industry knowledge and tools.
  • Follow client process workflows and HCL policy guidelines.

Krav

  • Strong verbal and written communication skills
  • Focus on delivering a positive customer experience
  • Should possess active listening skills
  • Good data entry & typing skills
  • Ability to multitask
  • Ability to contribute to the process through improvement ideas
  • Analytical and problem-solving skills on the process
  • To use sound judgment and take decisions

Önskade kvalifikationer

  • Fresher
  • Willing to work in US Shifts.

Förmåner

  • Supercharge your potential at HCLTech.
  • Find your career and spark at a company that puts people first.
#RCM#Customer Service#Voice#Semi Voice#Healthcare#Reimbursement#Claims
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Junior

Platser

Lucknow, India

Sökande

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