Process Associate
Healthcare & Life Sciences · BioTech & Pharmaceuticals · Clinical Research
In short
HCLTech is hiring a Process Associate in Lucknow, India, for an RCM Customer Service Executive role. This is a full-time, on-site position requiring strong communication and analytical skills to handle healthcare claims and provider interactions. The role is suitable for freshers willing to work in US shifts.
Responsibilities
- Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
- Investigate and resolve issues with denied or underpaid claims.
- Maintain accurate records of all communications and transactions.
- Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
- Update account-wise customer interactions daily.
- Achieve critical performance targets.
- Ensure efficiency in line with performance targets and process guidelines.
- Identify problems and document business requirements using industry knowledge and tools.
- Follow client process workflows and HCL policy guidelines.
Requirements
- Strong verbal and written communication skills
- Focus on delivering a positive customer experience
- Should possess active listening skills
- Good data entry & typing skills
- Ability to multitask
- Ability to contribute to the process through improvement ideas
- Analytical and problem-solving skills on the process
- To use sound judgment and take decisions
Desired Qualifications
- Fresher
- Willing to work in US Shifts.
Benefits
- Supercharge your potential at HCLTech.
- Find your career and spark at a company that puts people first.
#RCM#Customer Service#Voice#Semi Voice#Healthcare#Reimbursement#Claims
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Lucknow, India
Applicants
Be an early applicant