The Job

Process Associate

Finans, bank och juridik · Redovisning och revision · Kundreskontra

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I korthet

The Process Associate role in Chennai, Tamil Nadu, focuses on efficiently resolving customer queries via email or chat, ensuring data accuracy, and identifying process improvements within the Order-to-Cash (OTC) lifecycle. Key responsibilities include managing invoice disputes, collaborating with internal teams, and aiming to minimize revenue leakage and enhance customer experience.

Ansvarsområden

  • Efficiently resolve customer queries via email or chat.
  • Manage data accuracy.
  • Monitor quality.
  • Identify process improvements.
  • Manage and resolve customer invoice disputes within the Order-to-Cash (OTC) process.
  • Ensure timely collections.
  • Minimize revenue leakage.
  • Improve customer experience.
  • Drive process improvements.
  • Collaborate with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams for effective dispute resolution and root cause elimination.

Krav

  • Basic understanding of Finance and Accounting concepts.
  • Knowledge of Accounts Receivable processes.
  • Basic understanding of OTC lifecycle.
  • Customer service orientation.
  • Quick learners on applications.

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#Process Associate#Customer Service#Finance#Accounting#Accounts Receivable#Order to Cash
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Junior

Platser

Chennai, India

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