Process Associate
Finance, Banking & Legal · Accounting & Audit · Accounts Receivable
In short
The Process Associate role in Chennai, Tamil Nadu, focuses on efficiently resolving customer queries via email or chat, ensuring data accuracy, and identifying process improvements within the Order-to-Cash (OTC) lifecycle. Key responsibilities include managing invoice disputes, collaborating with internal teams, and aiming to minimize revenue leakage and enhance customer experience.
Responsibilities
- Efficiently resolve customer queries via email or chat.
- Manage data accuracy.
- Monitor quality.
- Identify process improvements.
- Manage and resolve customer invoice disputes within the Order-to-Cash (OTC) process.
- Ensure timely collections.
- Minimize revenue leakage.
- Improve customer experience.
- Drive process improvements.
- Collaborate with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams for effective dispute resolution and root cause elimination.
Requirements
- Basic understanding of Finance and Accounting concepts.
- Knowledge of Accounts Receivable processes.
- Basic understanding of OTC lifecycle.
- Customer service orientation.
- Quick learners on applications.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Process Associate#Customer Service#Finance#Accounting#Accounts Receivable#Order to Cash
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Chennai, India
Applicants
Be an early applicant