I korthet
The Process Associate role at HCLTech in Lucknow focuses on efficiently resolving customer inquiries through email and chat, maintaining data accuracy, monitoring quality standards, and identifying opportunities for process enhancement.
Ansvarsområden
- Respond to customer queries and issues via email or chat, ensuring prompt and effective resolution.
- Accurately enter, update, and manage data in various systems and databases.
- Troubleshoot problems, provide solutions, and escalate issues when necessary.
- Monitor and ensure the quality and high accuracy of processed data and customer interactions.
- Identify inefficiencies and suggest improvements to enhance operational workflows.
#customer service#data entry#process improvement
Företag
HCLTech
Publicerade jobb
för 1 månad sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Junior
Platser
Lucknow, India
Sökande
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