In short
The Process Associate role at HCLTech in Lucknow focuses on efficiently resolving customer inquiries through email and chat, maintaining data accuracy, monitoring quality standards, and identifying opportunities for process enhancement.
Responsibilities
- Respond to customer queries and issues via email or chat, ensuring prompt and effective resolution.
- Accurately enter, update, and manage data in various systems and databases.
- Troubleshoot problems, provide solutions, and escalate issues when necessary.
- Monitor and ensure the quality and high accuracy of processed data and customer interactions.
- Identify inefficiencies and suggest improvements to enhance operational workflows.
#customer service#data entry#process improvement
Company
HCLTech
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Lucknow, India
Applicants
Be an early applicant