Process Associate

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång

I korthet

The Process Associate role in Chennai focuses on resolving customer queries via email or chat, ensuring data accuracy, monitoring quality, and identifying process improvements. This is a full-time, on-site position with HCLTech.

Ansvarsområden

Respond to customer queries and issues via email or chat, ensuring prompt and effective resolution.
Accurately enter, update, and manage data in various systems and databases.
Troubleshoot problems, provide solutions, and escalate issues when necessary.
Monitor and ensure the quality and accuracy of processed data and customer interactions.
Identify inefficiencies and suggest improvements to enhance operational workflows.

#customer service#data management#process improvement

Företag

HCLTech

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Junior

Platser

Chennai, India

Sökande

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